Corporate FAQ2023-04-16T22:49:03+08:00
HOW LONG FOR DELIVERY?2023-03-11T23:21:52+08:00

The following is the estimated shipping lead time from Shanghai seaport to other seaports:

  • Japan, Korea, Hong Kong, Taiwan: 1-3 days
  • Southeast Asia (Singapore, Philippines, Indonesia, Vietnam, Cambodia, Thailand, Malaysia): 7-10 days
  • South Asia (Myanmar, India, Pakistan, Sri Lanka, Bangladesh): 13-18 days
  • Australia, New Zealand: 17-22 days
  • Middle East (UAE, Iran, Iraq, Kuwait, Saudi Arabia, Qatar, Oman): 15-25 days
  • Mediterranean North Africa (Israel, Lebanon, Syria, Turkey, Russia, Ukraine, Romania, Bulgaria, Greece, Albania, Croatia, Slovenia, Italy, France, Spain, Portugal, Egypt, Libya, Algeria, Tunisia, Morocco): 20-30 days
  • European line (United Kingdom, France, Ireland, Belgium, Netherlands, Germany, Denmark, Norway, Sweden, Poland, Lithuania, Latvia, Estonia, Finland, Russia): 30-40 days
  • East Africa (Sudan, Kenya, Tanzania, Mozambique, South Africa): 25 days
  • West Africa (Namibia, Angola, Gabon, Cameroon, Nigeria, Republic of Benin, Togo, Ghana, Côte d’Ivoire, Liberia, Sierra Leone, Guinea, Senegal): 35-45 days
  • North America West (Long Beach, Los Angeles, Oakland, Vancouver): 12-14 days
  • North America East (New York, Miami, Houston, Montreal, Toronto): 22-35 days
  • Middle America (Mexico, Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panama): 20-30 days
  • South America West & East (Colombia, Ecuador, Peru, Chile, Venezuela, Brazil, Uruguay, Argentina): 30-35 days

Please note that the actual delivery time may vary if you choose to use DDP terms. For more details, please contact our customer service. We offer multimodal transport options to meet your specific shipping needs.

DOES YOUR PRICE STABLE?2023-03-11T23:20:59+08:00

Barring any unforeseen market conditions, we strive to maintain our prices for years. You can refer to your last invoice record and reorder with the same pricing.

DO YOU HAVE ANY CERTIFICATIONS?2021-03-22T16:51:54+08:00

Yes, our factory has approved FSC certification, ISO verified, as well as some other audits. Our cardboard boxes are eco-friendly.

WHERE ARE YOU LOCATED?2023-03-11T23:20:14+08:00

We are a China-based company, located in Shanghai of China, which has a branch in Hubei Province, and Zhejiang Province. Check our contact page for more details.

WHAT IS MOCKUP SERVICE?2023-03-11T23:19:43+08:00

A packaging mockup or product mockup is a digital proof that can be checked on a computer for colors, item appearance, and overall quality. We offer a free mockup service when you have an order contract with us. If you only require a mockup as a single request, we will charge you a reasonable fee. Please visit our mockup page to learn more about this service.

WHY THE FOB PRICE IS SO HIGH TO A SMALL ORDER?2023-03-11T23:18:03+08:00

Please note that there are two fixed fees that will be charged regardless of the order quantity. These fees include Customs fees and factory fees.

CAN I DO A RUSH ORDER & FASTER DELIVERY?2023-03-11T23:16:15+08:00

Yes, we offer a 4-day production time service and a 6-day delivery time service at an additional cost.

HOW MANY COLORS CAN BE PRINTED ON MY BOXES & BAGS?2023-03-11T23:15:56+08:00

There are no limits on the number of colors we can print. We can print up to 20 colors (including CMYK and Pantone colors). Please inform us in advance, and we will provide you with a small layout for your approval.

HOW CAN I GET S A SUITABLE SIZE FOR THE PAPER PACKAGING?2023-03-11T23:15:33+08:00

Please provide us with the length, width, and height measurements of your products, and we will offer you the appropriate guidance. You can also visit our design guidance page for additional support.

HOW ABOUT SAMPLE COSTS?2023-03-11T23:14:52+08:00

Stock samples are provided free of charge, regardless of whether it’s a box or paper material. However, customized samples are subject to a fee, which varies depending on the box type and printing finish.

COULD YOU CALCULATE THE DDU PRICE (PRICE WITH DELIVERY COST) FOR MY ORDER?2023-03-11T23:14:24+08:00

Yes, please inform us of your destination or the nearest seaport/airport in advance.

CAN I ASK FOR A SAMPLE BEFORE ORDER?2023-03-11T23:13:57+08:00

Yes, we can provide you with a printed or plain sample for testing before placing an order. The sample printing time is 3-7 days, and for blank samples, it will only take a day. Please check out the following video showcasing our amazing sample machine.

HOW WILL YOU PACK MY PRODUCTS?2023-03-11T23:13:27+08:00

We always pack our products with Kraft paper and packing bundles for corrugated boxes, and with a master carton for rigid gift boxes and printed paper products. If you have any customized packaging requirements, please let us know in advance and we will do our best to meet your demands.

HOW LONG TIME FOR MY ORDER PRODUCTION?2023-03-11T23:13:00+08:00

Order quantities of less than 50,000 pieces will always be fulfilled within 10 days. If the order quantity exceeds 50,000 pieces or if the packaging requires extensive manual processing, negotiation may be necessary.

DO YOU HAVE A MINIMUM ORDER QUANTITY?2023-03-11T23:12:40+08:00

For some products, we have set a MOQ of 500 units, but for most products, we don’t have a MOQ. Please inform our sales team in advance.

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